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Babies and Children
2710 Franklin Rd.
Roanoke, VA 24014

SHIPPING/DELIVERY INFO: Basic 3-8 day Shipping is $9.95 plus insurance and is shipped via USPS within the U.S.A. Ground deliveries usually ship within 3-8 business days.

For NEXT BUSINESS DAY AIR SERVICE (continental U.S): Please select USPS as the carrier. A shipping charge of $67.95 plus insurance will be added to your order. NEXT DAY AIR ORDERS PLACED ON SATURDAY OR SUNDAY WILL SHIP ON MONDAY FOR SCHEDULED DELIVERY TUESDAY. We always ship overnight but we are not responsible for the postal delivery if it takes two days.

For 2ND BUSINESS DAY DELIVERY: Select USPS as the carrier. Your order will be charged $47.95 plus insurance for shipping within the continental U.S.

ORDERS CAN BE TRACKED AT or email for assistance.

ALASKA AND HAWAII: $9.95 plus insurance and handling

CANADA: Shipped via USPS Standard Canadian. Shipping costs are $22.95 plus insurance for all orders.

INTERNATIONAL: The shipping charge is $68 plus insurance. We reserve the right to added shipping charges if shipping is more. Please note, we reserve the right not to ship international orders that do not use a paying internet service provider (e-mail that is a free service.) We may require additional information before processing your order, and if the information which we receive is not satisfactory, we reserve the right not to ship the order.

ADDRESS VERIFICATION:Please note we reserve the right to ask the customer for additional information prior to shipping if the billing address of the customer does not match the billing address on the credit card used. If the customer is unable to verify the correct billing address, name and/or phone number for the billing address we reserve the right not to ship the merchandise or process the order. We provide this service as a further protection and security for our customers.

GIFTS: On gift orders, we reserve the right to make similar substitutions for sold out items.

GIFT WRAPPING SERVICE: For that extra-special touch we offer a gift wrapping service for only $6.50 per gift.

PAYMENT METHOD: We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Sales tax is not charged except on applicable items shipped within the state of Virginia.

SAFE AND SECURE SHOPPING: When you use your credit card at Babies and Children, be assured the transaction is secure. Our server uses advanced encryption technology to safeguard your personal information and guarantee privacy.

MERCHANDISE RETURN POLICY: FREE SHIPPING ON ALL EXCHANGES within 30 days. We pay to ship out the exchange to you if the exchange is made within 30 days after receipt of the goods. However, it is your responsibility to ship the items to us. Socks and Tights can not be returned for any reason.

After 30 days any returns will be accepted for exchange only. Any exchanges made after 30 days require you to pay the shipping charges. NO EXCHANGES AFTER 60 DAYS.

Original shipping charges are nonrefundable.

To make a return:

Please ensure that all items are in the original unworn condition, with tags intact. Items without tags will be refused. Shoes returned with markings, address info., etc. on the shoebox will be refused and returned to sender. Please take the same care in packaging your return that was taken in packaging your order. Babies and Children IS NOT responsible for any shrinkage of the clothes.

To ensure proper credit, please enclose a copy of the original packing slip, with the items being returned/exchanged marked on the slip. Returns received without paperwork will delay the processing of your return. For exchanges, please note the size and/or item you wish to exchange for, in addition to the item(s) you are returning.

Ship your return/exchange using UPS or USPS. (If using FedEx, please DO NOT use priority overnight. If you must return it overnight with FedEx, please use standard overnight.) Insurance and tracking are recommended.

Please allow up to 30 days for your credit to be processed.

If making an exchange, please follow the above procedures and add ATTN: Exchange to the address below.

The address to return items to is: Babies and Children Inc. 2710 Franklin Road Roanoke, VA 24014